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Questions About Ordering Rivalry Sports Tees, T-Shirts, Hoodies, Hats and Sports Clothes

How can I tell if you received my order? I never received an order #.

If you successfully placed an order then you will receive an email confirmation that will include your order number. Please be sure to also check your junk mail if you do not see the confirmation e-mail in your inbox. If that does not work, contact us and we will be glad to check if your order came through. 

What currency are your prices in?

All pricing is in US dollars.

Is it safe to shop online at TrueRivalry.com?


We have made every effort to ensure that the information transmitted to us online is secure. For more information please view our privacy policy page.

Does True Rivalry offer custom performance gear for leagues and teams?

Yes we do. You can e-mail us at info@truerivalry.com for more info about custom sports apparel and gear.

What payment methods do you accept?
 

We accept the following payment methods:


How do I use a promotional code/coupon?

When you start your “checkout” process, one of the steps will ask if you have a promotional code/coupon. Simply enter the code on the coupon. Your totals will adjust automatically.

Can I pick up my orders from you to avoid the shipping charges?

While we would love to meet every one of our customers, our warehouse is not set up for customer pickup. If you need your order quickly, we can offer express shipping.

How come some of your t-shirts fit differently?

All clothing have a standard variance from one piece to another. Therefore, two t-shirts from the same cycle of production can be slightly different in any given area. All tees (even pre-shrunk tees) do shrink marginally when washed. As well, sometimes we revise our fit of clothing over time. Sizes for t-shirts are displayed under the product information of each of the tees. 

What is your policy on exchanges and returns?

Click HERE to see our Exchange and Return policy. *Customer is responsible for all customs fees

How long until I receive my order?

Depends on the shipping method you selected. All orders made after 4pm EST will be processed the following business day. 

Why should I sign up for the MVP club?

It is simply a way for True Rivalry to build our community and thank our customers. E-mail’s will sometimes include promotional codes/coupons to save money on future sports apparel orders. We will also have a lot of fun contests with prizes as well as other fun stuff to thank our many fans and supporters.

How do I thank you for making me look cool in your shirts?

You can hit us up on Facebook, Twitter, Instagram and Pinterest. Tag, Share, Like!