FAQ - Rivalry Sports Apparel

 

Order Custom Rivalry Sports Performance Gear, Tees, Customized Rival City T-Shirts, Team Hoodies, Hats and Sports Clothes Online

I never received an order # so how can I tell if you got my order?

If you successfully placed an order then you will get an email confirmation that will include your order number. Please be sure to check your junk mail if you do not see it in your inbox. If that does not work, contact us and we will check if your order came through. 

What currency are your prices in?

All pricing are in US dollars.

Is it safe to shop online at TrueRivalry.com?


We have made every effort to ensure that the information transmitted to us online is secure. For more information please view our privacy policy page.

Does True Rivalry offer custom performance gear for leagues and teams?

Yes we do. Email us at info@truerivalry.com for info.

What payment methods do you accept?
 

We accept the following payment methods:


  • Visa

  • MasterCard

  • Paypal

How do I use the promotional code/coupon I have?

When you start your “checkout” process, one of the steps will ask if you have a promotional code/coupon. Just enter the code on the coupon. Your totals will adjust.

Can I pick up my orders from you to avoid shipping?

 

Unfortunately, no. While we would love to meet every one of our customers, our warehouse is not set up for that. If you need your order quickly, we offer express shipping.

 

How come some of your shirts fit differently?

All clothing have a standard variance from one piece to another. Therefore, two shirts from the same cycle of production can be a little different in any given area. All tees (even pre-shrunk tees) do shrink a bit when washed. As well, sometimes we revise our fit of clothing over time.  Sizes for shirts are displayed under the product information of the shirts. 

What is your policy on exchanges and returns?

 

Click HERE to see our Exchange and Return policy. *Customer is responsible for all customs fees

 

Why should I sign up for the MVP club?

 

It is simply a way for True Rivalry to build our community and thank our customers. E-mail’s will sometimes include promotional codes/coupons to save money on future orders. We will also have a lot of fun contests and prizes and other fun stuff to thank our many supporters.

 

How do I thank you for making me look cool in your shirts?

 

You can hit us up on Facebook, Twitter, Instagram and Pinterest